Here are answers to most common questions. Can't find an answer? Call us!
Why should I use your travel agency?
When you work with SunTravel, you are gaining access to over 10 years of travel experience, important travel connections from around the world, access to exclusive tours, hotels, resorts and properties plus, undeniably, the top customer service a traveler could want.
Our professional Travel Advisors and Agents listen to what your idea of an ideal trip is and then by finding out more about you and your likes, they can customize a detailed, personalized itinerary for you. We believe travel should be more than hopping on a plane and going to a hotel or resort. Let our travel agents and private tour guides plan a special trip, designed around you and your travel dreams.
How do I pay for my reservations and hotel stay?
All hotels and resorts accept most major credit cards (American Express, Visa, and MasterCard) and in most cases, payment is made at the end of your stay. In some cases, a deposit may be needed to secure your reservation. In all cases, payment is made directly to the hotel or resort.
Are there any other costs or fees?
For simple reservations, there is no fee. For more extensive journeys, we plan it all with YOU in mind. Every trip is unique, tailored to YOU. No two trips are ever exactly the same! This type of service requires hours of research, planning, and preparation. Therefore, we charge a planning fee, contact us for more details.
Do I have to pay in full straight away?
This depends. Some 'special offers' require payment to be made at the time of booking. Some other fares could be paid a few days after the reservation is done. Travel Tip - Pay early. We issue the ticket early and you avoid possible fare increases.